Lean Six Sigma For Leaders

Personal Leadership Perspective Mini Case Study – Sky UK and Aegon

Wayne Fisher, Process Improvement Manager at Sky, and former Head of Process Excellence at Aegon has, and shares experiences of leading Lean Six Sigma deployments here.

First, Wayne explains the deployment at Aegon:

1. Why did you start it – what prompted you to get going?

I started our Lean Six Sigma programme due to a business need. There was a requirement to help the operation to become more self‐sufficient when it came to conducting their own incremental change and continuous improvement. Change resource was being fully utilised on the larger Transformational Change at time and the organisation was spending over £20m in Change, contracting consultants and other resources to assist in projects.

2. Before you started what did you think/what previous experience had you had?

At the start of our journey we had some strong sponsorship in place both from the CEO and Change Director, so I had confidence that I had good backing for the programme. At this stage, I had experience within the process improvement arena, but had never performed the role of a Deployment Champion and set up a company‐wide programme of this size.

I was also aware that the skills and knowledge that I had in my process excellence team were mixed and many were not necessarily experienced change professionals or indeed the right people to perform the role. I had inherited the team shortly before the decision to start up the Lean Six Sigma deployment programme. ...