Chapter 14
Introducing Design for Six Sigma
IN THIS CHAPTER
Designing new processes, products, and services
Doing DMADV
Taking a tour of the House of Quality
When a brand new process, product or service is to be created, or when a radical change is required to get a process, product or service in shape to meet requirements, Design for Six Sigma rather than Lean Six Sigma is used. This chapter provides an introduction to Design for Six Sigma (DfSS). It is simply an overview because the topic could easily form a book of its own. In this chapter, we look at DfSS and the DMADV method —Define, Measure, Analyze, Design, and Verify — as well as take you on a tour through the House of Quality (otherwise known as Quality Function Deployment, or QFD). But we stress that it’s only a tour and not a full structural survey!
Introducing DfSS
In Chapter 2, we look at how to improve existing processes and make incremental changes using DMAIC: Define, Measure, Analyze, Improve and Control. However, you may be working to develop a completely new process, product, or service. Or you may find that the existing process has so much scope for advancement that instead of improving what is already in ...
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