Chapter 23
Ten (Plus One) Places to Go for Help
IN THIS CHAPTER
Tapping into a wealth of knowledge and experience
Using the power of the web
Considering software applications
Joining a community of interest and developing a network
Plenty of help, guidance, and knowledge are available to support you in using Lean Six Sigma. In this chapter, we show you where to find all the advice and resources you need.
Your Colleagues
A well-managed Lean Six Sigma program relies on teamwork and support being available for everyone involved across the organization through an internal network. Support can be offered through a spectrum of different colored “belts”; for example, Black Belts supporting Green Belts. (See Chapter 2 for more on how the martial arts relate to Lean Six Sigma.) Ideally, Black Belts will be able to call on support from Master Black Belts who are professional experts in Lean Six Sigma. If you haven’t got these “in house,” this support may be outsourced to a specialist.
The “belt” terminology isn’t mandatory. Many organizations just use terms such as “practitioner” and “expert” ...
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