Make Problems Visible at the Source
On a daily basis doctors and nurses are confronted with problems and mistakes. You can think of wrong medication, running out of supplies, forgetting something you have to go back to, or treatments that afterward turn out to not have been necessary. You can easily conclude through observations and conversations with patients and healthcare providers that the processes in healthcare are far from perfect.
Every process that is not perfect has to be managed. This means that management will always be needed because no process will always be perfect. This is different from what is sometimes claimed. There are many healthcare professionals who somehow suffer from management—or rather from their managers—and ...
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