The harder you fight to hold on to specific assumptions, the more likely there’s gold in letting go of them.
—John Seely Brown
Chapter Five Key Messages
1. We can see our assumptions only after we overcome them.
2. Expanding our perspective softens our mindsets.
3. Pushing beyond the limits of our comfort zones leads to new insights.
4. Empathy leads to surprise.
I have a quick story for you and then a question. First the story: A bus driver was heading down Van Ness Avenue in my hometown of San Francisco. He went through a stop sign without even slowing down, then turned onto a one-way street going the opposite direction as the rest of the traffic. A police officer saw the whole thing, but he didn’t stop ...