Chapter Six. How to build great teams

So, you’ve got your Big Idea—you know what the business is for and why customers might want a piece of that. Now it’s the exciting part—shaping a team that can deliver on that Big Idea. First task is to plan to make that team a happy one ...

Happy teams make you more money. The best customer service is delivered by happy, motivated people. You cannot be a great modern retail business without happy and motivated teams. The best performance improvement strategy I could ever recommend is “make your team happy.”

A happy team of friendly motivated people, pulling together, having fun with customers, bristling with ideas and enthusiasm, people with passion for the job, can build huge performance improvements. Like ...

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