“Armed with cutting-edge research, Thompson offers up the definitive answers that propel even seasoned negotiators to reach the next level of negotiation success. Each chapter provides a clear answer to a burning question, and the return-on-investment is monumental.”
—Tanios Viviani, President-Americas, Amway Corp.
“Conflict and adversarial situations are unavoidable, particularly in the security industry. Thompson’s lessons, however, offer a roadmap to navigating those interactions successfully. I found myself using her lessons the same day I learned from her, turning potential conflict into a win/win for all parties involved. You need these tools in your toolbox!”
—Ben Keller, CPP, Senior Director, Corporate ...