Accessing the device
After installing the necessary device drivers, connect the Android device to the computer directly using the USB cable in order to access it. It is important to use genuine, manufacturer-specific cables because universal cables may not work properly with certain devices and the investigator may encounter certain driver issues. Some of the devices may not be USB 3.0 compatible, which may lead to failed driver installations. In that case, it's recommended to try switching to USB 2.0 ports. Once the device is connected, it will appear as a new drive and you can access the files on the external storage. Some older Android devices may not be accessible unless the Connect storage to PC option (present under Settings | USB utilities ...
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