Learning Microsoft Power Apps

Chapter 14. Canvas App Case Study

In the previous chapter, I walked you through the prerequisite activities and implementation steps to create a model-driven app solution for a retail company. This model-driven app was designed to assist support agents who work in stores and handle customer queries and complaints over the phone, email, or in stores.

This chapter is a continuation, where I will walk you through creating a canvas app called Service at Home for the field service agents who frequently travel to customer locations to deliver orders, set up and install electronic devices, and resolve issues. To keep this app simple, it will only have six screens:

• A Login screen to allow field service agents and service managers to log in to the app

• A Case screen to view all cases assigned to a field service agent

• A Contact screen to view information about the customer who has created a case

• A Map screen to view a map to the customer location, along with information about estimated travel distance and time

• A Case Approval screen where service managers can view all cases assigned to them for approvals

• A Success screen to display a success message once the service manager approves or rejects a case

Step 1: Prerequisites

To get started with the implementation, make sure that you have already opened the canvas app, which is available in the PowerAppsBookLiveProject solution, in Power Apps Studio.

Step 2: Create a Canvas App and Case Screen

As you learned in Chapters 3 and