February 2016
Beginner
274 pages
6h 6m
English
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Triggering the case
A fairly large multilocational organization implemented a Call Data Analysis & Management System, or CDAMS in short, (this is a telephone log data analysis solution.). As a part of the setup process, the team of implementation consultants were requested to ingest and analyze a very large volume of calls received by the in-house IT help-desk. The year long data of call logs from the existing organization-wide electronic private automatic branch exchanges (EPABX) system were ingested by the system. Calls were filtered on the basis of call direction and destination (incoming calls to the IT help-desk) and were geolocated as well as classified based on the department. A preliminary look showed the following interesting trends: ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.