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Learning Organizations by Marcus Goncalves

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Chapter 1

Challenges Faced by Knowledge Workers in the Global Economy

Until recently, the business-critical value of knowledge management (KM) investment was all but assumed, and experts on the subject all realized that their assumptions were wrong. Many predicted, and are still predicting, that KM and its derived career paths are doomed to extinction. In fact, more than ten years ago, during the spring of 2001, CIO magazine commented that KM systems (KMS) didn’t work, in particular due to the fact that no one in the organization would use or support such systems, beginning with upper management. And they were right!

Fast forward to the financial meltdown of 2008 and we realized that very few companies have escaped the impact of the past year’s ...

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