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Learning ServiceNow
book

Learning ServiceNow

by Sylvain Hauser
March 2017
Beginner
358 pages
9h 51m
English
Packt Publishing
Content preview from Learning ServiceNow

Defining custom relationships

Adding a Reference field on table A that points to table B, creates a relationship that ServiceNow can understand. This allows you to add a related list on records in table B, that displays the records from table A that are linked to it.

Creating a M2M table via the sys_m2m relationship definition table also creates a relationship that ServiceNow can understand. Because of this, you can add a related list on either of the two tables linked by the relationship, to show related records from the other table.

If you want to define a more complex relationship, however, ServiceNow allows you to do that as well! Let's explore an example of defining a custom relationship for tickets generated from.

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Publisher Resources

ISBN: 9781785883323