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Learning ServiceNow by Tim Woodruff

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Workflows

Workflows in ServiceNow are flowchart-driven automation tools with a drag-and-drop interface. Workflows can be used to automate multi-step processes using various tools, including approvals, child-task generation, notifications, logical loops and scripting, if/then control flow, timers, and they can even wait for and react to user activity.

Versions of each workflow are stored in the Workflow Versions [wf_workflow_version] table. When a task matches the criteria set up for a workflow, that workflow will execute against that task, and perform activities on it. This relationship between one workflow version and one task, is called a context. Contexts are stored in the Workflow Context [wf_context] table.

This setup is necessary because you ...

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