If the company is of a sufficiently small size, knowledge can be managed in a relatively informal way as employees know what the others are doing and know who to approach for knowledge and expertise in a particular area. However, as companies experience rapid growth, they are confronted by issues that have to be addressed by formal processes, structures, systems and culture to ensure that knowledge is generated, captured and delivered to where it is needed.
Quidnunc is a software consultancy whose innovative approach to software design and implementation puts it in a field of its own. Founded in 1987 by Laurence Holt, Quidnunc now employs over 100 people, building more than £10 million worth of software a year. ...