Case study references

British Airways

British Airways Fact Book, 1996–2000.

British Airways,

Steven, D. (1988). Strategy and Infrastructure. Knowledge Management White Paper, W0033 1, Version 1.0, December.

BP Amoco

Anon. (2000). Sharing knowledge at BP. The Antidote, http:/

Collison, C. (1999). Connecting the new organisation, Knowledge Management Review, 7, March–April, 12–17.

Davis, B. (2000). The need to know. The Shield Magazine, 16–18.

Steven, E. (1977). Unleashing the power of learning: an interview with BP's John Browne. Harvard Business Review, September– October, 147–168.


This case is a combination of an interview and an excerpt from Celemi's publicity materials.

Barchan, M. ...

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