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CHAPTER 1

The New Normal

In today’s context, organizations are constantly at risk of failing. Using learning as a strategic weapon is not only necessary, but the ultimate tool for competitive advantage.—Ken Hicks, CEO, Foot Locker, New York

The global landscape for business has changed. Many of the operating models that held true for generations no longer apply in the fast-paced world of contemporary commerce. From day-old startups to centuries-old brands to the new giants of information technology, the impact is the same: Survival requires keeping up with the pace of change. Any business that wants to win has to exceed that pace.

While the depth ...

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