CHAPTER 5
ROL: Return on Learning
Companies that pride themselves in their superior commitment to customers and clients must show parallel dedication to their own people. This is the only way to realize the maximum investment.—Eric Foss, President and CEO, Aramark, Philadelphia
The primary goal of the Continuous Integration of Learning and Strategy (CILS) is to give an organization the tools it needs to achieve its strategic goals, succeed, and thrive. To be effective, CILS requires an ongoing commitment to allocating resources to keep the effort functioning at full capacity. While the benefits of being a learning organization are clear in theory, ...
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