CHAPTER 1

Anticipating Business Needs

Chapter Overview

• Ensure that training is really the solution.

• Confirm how the business need has been observed.

• Consider tomorrow’s needs, not just today’s.

There is an old joke about a new minister at a church who kept delivering the same sermon each Sunday after she was hired. When the church elders finally confronted her and asked when she would be moving on to a new sermon topic, she replied: “As soon as I see you start doing this stuff, we will move on to something else.”

Those who have been in the workplace talent development profession for any length of time (even just weeks) have likely already ...

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