CHAPTER 4

Getting Broad Input and Support

Chapter Overview

• Determine which work processes are flexible and which aren’t.

• Involve a diverse group to capture varied points of view.

• Encourage the open sharing of ideas and frustrations.

• Foster early buy-in for the program while conducting interviews.

• Communicate a plan to set organizational expectations.

One drawback in the training profession is that everyone has an opinion of how training should be performed—what processes should be followed, where inefficiencies exist, how things could be changed or improved. Often, little overlap exists between the opinion of one person and the next. ...

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