Preface: Waldinger’s Journey

The old saying is that “necessity is the mother of invention,” and The Waldinger Corporation would have to agree. It was because of a significant business need that the company took the chance of stepping into largely uncharted training territory in search of an effective solution. The gamble paid off; the company launched a program that rapidly took on a life of its own. That program, and the concept that built it, is the reason this book now exists.

Let’s start with a bit of history, to set the stage properly.

Harry Waldinger immigrated to the United States in his mid-20s. At the age of 30, this Austrian-born tinsmith founded our company in 1906. From the start, the company focused on building both a strong reputation ...

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