CHAPTER 1

Traditional Design Models Disappoint

The traditional processes used to create learning too often churn out rather disappointing programs. The regrettable impact has been felt throughout organizations, by the training department to the learners and on to management and shareholders. Training departments take too long and spend too much money creating training programs that are either late, have little impact, or both. Learners waste precious time and energy with low-quality training products, even dropping out when they can. Management allocates constraining budgets that permit little to no return-on-investment. Shareholders find competing organizations have not missed opportunities to outperform theirs and wonder why.

Anyone developing ...

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