Legendary Service: The Key is to Care

Acknowledgments

Ken Blanchard

In reflecting on who I wanted to acknowledge in this book, I immediately thought of Sheldon Bowles, my coauthor on Raving Fans, and Barbara Glanz, my coauthor on The Simple Truths of Service. I learned so much about customer service from each of them.

Now I’m blessed with the opportunity to work with Kathy Cuff and Vicki Halsey. Kathy has been a key part of our company for 26 years. Her enthusiasm, passion for life, and inspiring way of teaching others are unmatched—except perhaps by Vicki Halsey, a woman who invented the phrase “high energy.” Not only is Vicki a great teacher, but she is also one of the most creative developers of learning materials I’ve ever known. Working with Kathy and Vicki on this book is something ...