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Legendary Service: The Key is to Care by Kathy Cuff, Victoria Halsey, Ken Blanchard

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Culture of Service

“Iknow you’ve all been dying to know what the C in ICARE stands for, haven’t you?” Professor Hartley asked as he looked around the class with a big grin on his face. He tapped his laptop and the screen read:

  I  –  Ideal Service         

C  –  Culture of Service

A  –                                  

R  –                                  

E  –                                  

“The culture of any organization typically begins with a shared vision and shared values—and the organization’s leaders need to make sure everyone knows what they are.”

Kelsey noticed a man sitting in the front row, intently focused on what Professor ...

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