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Legendary Service: The Key is to Care by Kathy Cuff, Victoria Halsey, Ken Blanchard

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8

Responsiveness

Kelsey walked into the classroom a few minutes early on Tuesday, hoping to catch her professor before the other students arrived. He was sitting at the desk, looking at his computer.

“Hi, Kelsey. You’re here early,” Professor Hartley said as he stood up.

“I’d hoped to talk with you for a few minutes before class started,” Kelsey began. “I was just wondering how well you know Mr. Murray. I think you said you’d worked with him; is that right?”

“Yes, we worked together when we were in college, but we go back even further than that,” said the professor. “We actually grew up together in the Midwest and have stayed good friends all ...

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