CHAPTER
4
DANAHER
Process-Driven Reinvention
Once a company achieves initial success, no matter which path taken, it faces a new challenge. People relax and allow bad habits to creep in. They erect bureaucracy, lose focus, and leak talent. Performance suffers and culture degrades, but by the time leaders or investors notice, it’s often too late.
Danaher may be the best example of a company fighting to resist this complacency creep. Cofounders Steve and Mitch Rales could easily have lost focus, having become billionaires many years ago. But they pushed forward, reinventing the company with a remarkable and inspiring passion for ...
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