Define the Many Aspects of What Is In Scope and Out of Scope

I purposely scheduled all my meetings for the beginning of the day on February 14. I always bought Pam a dozen roses for Valentine’s Day, and I wanted to leave work early to stop by the florist. I wanted to leave especially early today because I was also planning a romantic dinner for the evening. My last appointment was with Danielle Bartlett, a young, single woman who had been with the company for about four months. She was wearing a black sweater and black pants, and she looked a little glum when she entered my office.

“Hey Danielle, good to see you,” I said as she sat down. “What’s ...

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