Ensure Issues Management Is Everyone’s Responsibility

March arrived in Dickens with a bang. A large cold front from the north created a snowstorm that deposited another three inches of fresh snow on the ground. Pam was very busy at work preparing for the men’s college basketball conference tournament, which was being hosted by Northeast Illinois State. I was busy painting our living room, replacing the kitchen tile, and helping people manage projects at work.

My first meeting on Monday was with Mike Miller, whose project was to install document management software in the Legal department. Mike and I had driven to Chicago two weekends ago to ...

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