Make Sure the Cost of Collecting Metrics Does Not Exceed Their Value

Charles Riley was an intense man with a great sense of humor who was known to work very long hours. His colleagues had nicknamed him “Chucky” after the crazy doll portrayed in the movie Child’s Play because of his intensity and laser beam focus. I had never met him but had been told by a colleague that his reputation for being intense was justified. My colleague also said he was a very funny man who appreciated a good joke and loved telling one. I was looking forward to our meeting.

He arrived right on time for our 2 p.m. meeting.

“Come on in, Charles,” I said as I stood to ...

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