Use Issue Management to Choose the Best of Bad Alternatives

Lindsay Peterson stopped by my office in the first week of September to talk about her project to consolidate worldwide product sales for the Sales Department. I was trying to remember the last time I had spoken to her in an official capacity. After several minutes of thinking, I remembered it was the beginning of the year, shortly after the birth of her daughter Patricia. The Petersons lived just a few miles from Pam and I, and we often bumped into them at the local park or at the supermarket. Lindsay was a good project manager and didn’t often ask for counsel. I knew something big ...

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