Catch Errors as Early as Possible

Sean Robinson scheduled another meeting with me for the second week of October, and I was curious to see how he was doing on his project to track response rates for direct mail campaigns. The last time I saw him was in the parking lot after work as he was heading to the gym. When I saw him this morning in his office, it was clear he had just come from the gym—his gym bag was on the floor next to his desk and he had that “just showered” look. I didn’t know much about Sean, but I knew he took his physical well-being very seriously.

“How many times do you work out a day, Sean?” I asked in a teasing tone as I put ...

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