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Don’t Deliver More Than the Client Requested

The weeks between Thanksgiving and Christmas are traditionally slow times of the year at Mega Manufacturing. Many people take vacation time at the end of the year, and even if they don’t, I find most people are ready for the Christmas break about two weeks before it arrives. As such, they very rarely schedule any new projects to start during this time frame, and if a project is near completion, every effort is made to wrap it up before the holidays.

When I arrived at my office on Monday morning following the Thanksgiving break, I was surprised to find a voicemail message from Sally White. Sally and ...

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