INTRODUCTION

Imagine a world in which restaurants gave you only one choice. “This is what you’re getting, and you’d better like it!” the waiter snarls as he places a plate of spaghetti in front of you. You used to love dining out—until now.

“Ugh. I hate spaghetti,” you think to yourself as you pick up your fork to begin the less than exciting task of chewing your food. You feel more like a 5-year-old being force-fed your daily serving of vegetables than an adult enjoying a pleasant night out on the town.

We cannot help but cringe when we imagine a world of choiceless restaurants—not only because we like food way too much, but also because this scenario resembles today’s learning and development field. Most organizations serve up learning programs ...

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