Let’s Talk About It: Turning Confrontation into Collaboration at Work

APPENDIX B

SCENARIOS AND SCRIPTS

The following scripts are based on real-world scenarios. It is important to recognize that no script is one-size-fits-all. The most effective way to deal with a given situation depends on a number of factors such as the context, your relationship with the individual, your personality and that of the other person, the history of the issue, and the significance of the outcome. Each situation is unique, and there is no singularly right way to hold a critical conversation—other than to focus on it being a healthy one. Use the tools and strategies you have learned in this book, as well as your own experience and common sense, to help guide and steer the dialogue.

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