CHAPTER 7
LOADED LANGUAGE
Loaded language refers to words, phrases, statements, and questions that evoke strong emotions. As discussed previously, there are a litany of factors that moderate our interpretation of language and influence how we respond to others, including our vocal tone, body language, context, and unconscious biases, as well as our motivations, state of mind, and mood. The more cognizant we are of these influences, the better we can control our emotions and respond in a calm, intentional, and measured fashion.
Let us focus our attention on the spoken word. To state the obvious, a conversation is a dialogue between two or more people, and dialogue is composed of words—including those communicated by sign language. A conversation ...
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