5 Writing Information, Not Documents
In this chapter, we tackle three important issues:
• Breaking up large documents
• Deciding how much to put on one web page
• PDF-yes or no?
Right information at the right time in the right amount.
All three issues relate to helping people get just what they need, when they need it, in the amount they need, as quickly as possible.
Breaking up large documents
Most people come to the web for information, not for a complete document. They don’t want the user manual; they want instructions for the task they are doing. They don’t want the handbook; they want the answer to specific questions. They want usable, ...
Get Letting Go of the Words now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
