5 Writing Information, Not Documents
In this chapter, we tackle three important issues:
Right information at the right time in the right amount.
All three issues relate to helping people get just what they need, when they need it, in the amount they need, as quickly as possible.
Most people come to the web for information, not for a complete document. They don’t want the user manual; they want instructions for the task they are doing. They don’t want the handbook; they want the answer to specific questions. They want usable, ...