My sister, Hannah Tilley. I took my sister, a recent college graduate, up the Space Needle on a recent visit. The process to get down the Needle was a bit arduous, with long lines to wait for an elevator. Hannah declared to me that the flow of traffic would be better if people signed up for times ahead of time and just showed up at the appropriate time. We discussed the merits and challenges with this approach, but at the end of the conversation, I told her, “That is business analysis. You are a business analyst at heart.”
This book is dedicated to Hannah and all other business analysts. May you find the skills, education, training, and support you need to bring great value to your organizations.