Leveraging the Impact of 360-Degree Feedback

Leveraging the Impact of 360-Degree Feedback

by John Fleenor, Sylvester Taylor, Craig Chappelow
Released April 2008
Publisher(s): Pfeiffer
ISBN: 9780470184097

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Book description

Leveraging the Impact of 360-Degree Feedback is a hands-on guide for implementing and maintaining effective 360-degree feedback as part of learning and development initiatives. Written for professionals who work inside organizations and for consultants working with clients, the book draws on a proven ten-step program and lessons learned over the past twenty years of research and practice. The authors present step-by-step suggestions for the successful implementation of 360-degree feedback as well as a collection of best practices that the Center for Creative Leadership has observed and tested with their broad base of clients.

Table of contents

  1. Copyright
  2. ACKNOWLEDGMENTS
  3. INTRODUCTION
    1. THE DIFFERENCE IS DEVELOPMENTAL
    2. HOW TO USE THIS BOOK
    3. HOW THIS BOOK IS ORGANIZED
  4. 1. The Purpose and Uses of 360-Degree Feedback
    1. 1.1. THE QUALITIES OF 360-DEGREE FEEDBACK
      1. 1.1.1. Ownership of the Data
      2. 1.1.2. Accountability of Participants
      3. 1.1.3. Credibility and Commitment
      4. 1.1.4. Communicating Expectations
      5. 1.1.5. Continuous Learning
    2. 1.2. HOW THE CCL 360-DEGREE FEEDBACK PROCESS WORKS
    3. 1.3. WHY 360-DEGREE FEEDBACK IS NEEDED
    4. 1.4. THE IMPORTANCE OF MULTIPLE PERSPECTIVES
    5. 1.5. THE ROLE OF 360-DEGREE FEEDBACK IN THE LEADERSHIP DEVELOPMENT PROCESS
    6. 1.6. ADMINISTRATIVE VERSUS DEVELOPMENTAL USE OF 360-DEGREE FEEDBACK
      1. 1.6.1. Feedback for Performance and Selection
      2. 1.6.2. Feedback for Development
    7. 1.7. IMPLICATIONS
  5. 2. Implementing a 360-Degree Feedback Process
    1. 2.1. SETTING GOALS FOR 360-DEGREE FEEDBACK INITIATIVES
    2. 2.2. ASSESS ORGANIZATIONAL READINESS
    3. 2.3. DESIGNING THE PROCESS
      1. 2.3.1. Gain Upper Management Buy-In and Direction
    4. 2.4. SELECTING OR DESIGNING A 360-DEGREE FEEDBACK INSTRUMENT
    5. 2.5. STANDARDIZED OR CUSTOMIZED INSTRUMENTS
      1. 2.5.1. Standardized Tools
      2. 2.5.2. Customized Tools
    6. 2.6. PREPARING THE PEOPLE INVOLVED
      1. 2.6.1. Preparing Senior Management
      2. 2.6.2. Identifying and Preparing Participants
      3. 2.6.3. Data Confidentiality
      4. 2.6.4. Choosing and Preparing Raters
    7. 2.7. ADMINISTERING THE ASSESSMENT AND PROCESSING THE RESULTS
  6. 3. Delivering Feedback
    1. 3.1. FACILITATING A GROUP FEEDBACK SESSION
    2. 3.2. FACILITATING A ONE-ON-ONE FEEDBACK SESSION
    3. 3.3. COMBINING FEEDBACK SESSION TYPES
    4. 3.4. LEVERAGING GROUP REPORTS
  7. 4. Ensuring 360-Degree Feedback Success
    1. 4.1. ORGANIZATIONAL SUPPORT
    2. 4.2. GETTING AND USING THE BOSS'S SUPPORT
    3. 4.3. DEVELOPMENT PLANS
      1. 4.3.1. Development Goals
      2. 4.3.2. Learning Strategies
      3. 4.3.3. Integrating for Continuous Learning
    4. 4.4. FOLLOW-UP
    5. 4.5. EVALUATING THE PROCESS
  8. 5. Current Issues and Future Directions for 360-Degree Feedback
    1. 5.1. RE-ADMINISTERING ASSESSMENTS
      1. 5.1.1. Advantages
      2. 5.1.2. Disadvantages
    2. 5.2. CREATING NORMS
    3. 5.3. AGREEMENT BETWEEN SELF-RATINGS AND THE RATINGS OF OTHERS
    4. 5.4. THE FUTURE OF 360-DEGREE FEEDBACK
    5. 5.5. IMPLICATIONS AND APPLICATIONS
  9. A. Sample Presentation for Orientation Session
  10. B. Glossary of 360-Degree Feedback Terms
  11. REFERENCES
  12. RECOMMENDED RESOURCES
  13. ABOUT THE AUTHORS

Product information

  • Title: Leveraging the Impact of 360-Degree Feedback
  • Author(s): John Fleenor, Sylvester Taylor, Craig Chappelow
  • Release date: April 2008
  • Publisher(s): Pfeiffer
  • ISBN: 9780470184097