Chapter 1. The Purpose and Uses of 360-Degree Feedback
Most employees want to do a good job; however, many are unaware of the impact that their behavior has on their effectiveness on the job. Feedback can help employees identify what they are doing well and build on those skills, correct problems, and develop new skills that improve the organizations in which they work.
Feedback is usually defined as information provided to an employee related to the behavior of that person on the job or the results of that behavior. It is usually intended to strengthen desired behaviors or to suggest changes in undesired behaviors. Feedback can be a powerful stimulus for change, under the following conditions:
The feedback tells the person that something important ...
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