Notes
Chapter 1
1.See T. Davenport, with L. Prusack, Information Ecology (New York: Oxford University Press, 1997).
2.D. G. Copeland, “Information Technology for First Mover Advantage: The U.S. Airline Experience” (DBA diss., Harvard Business School, 1990), referenced in J. L. McKenney, Waves of Change: Business Evolution through Information Technology (Boston: Harvard Business School, 1995).
3.M. Banaghan, “Banks Overlook the Technology Trap,” Business Review Weekly, 4 August 1997, 22−26; S. Plunkett, “Westpac Abandons High-Tech Hopes,” Business Review Weekly, 8 November (1991): 26.
4.The address for SFNB is http://www.sfnb.com. The address for the Electronic Banking Resources Center is http://www2.cob.ohio-state.edu/~richards/banklist.htm
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