Levers Of Organization Design: How Managers Use Accountability Systems For Greater Performance And Commitment

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SHARED RESPONSIBILITIES

THE PREVIOUS THREE CHAPTERS introduced the first three levers of organization design: unit structure, diagnostic control systems, and interactive networks. We modeled our approach on the stages followed by an architect designing a building: analyzing existing conditions and topography, laying out the dimensions and shape of the foundation, designing the structures and room dividers, configuring the energy systems and wiring, and ensuring that the traffic flow between rooms achieves the desired results.

In this chapter, we undertake the final step: ensuring that the right people occupy the building. The ideas presented in this chapter—focusing on group norms, leadership, and responsibility—typically are not central topics ...