Levers Of Organization Design: How Managers Use Accountability Systems For Greater Performance And Commitment

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ADJUSTING THE LEVERS: THREE EXAMPLES

YOU NOW HAVE STUDIED the four levers of organization design: unit structure, diagnostic control systems, interactive networks, and shared responsibilities. To this point, the book has presented examples to illustrate specific techniques. In this chapter, the analysis highlights the importance of the interplay of each design variable on the others. For the first time, you’ll look at examples of how the levers can be integrated and used together.

We focus on three organizations: two commercial and one nonprofit. Each description is a snapshot of an organization at a different point in time. The first organization is chosen because of its successful use of matrix accountability. The second firm shows how to ...