Chapter 6
Dealing with criticism
Introduction
‘You're hopeless!’ How would you cope if someone said that to you? Get angry, verbally or physically lash out, agree with the person, become depressed and withdrawn, feel hurt and sulk or, with poise and coolness, ask for clarification (‘When you say “you're hopeless”, what do you mean by that specifically’)? Why is it that criticism can bounce off you one day then apparently crush you the next? When we see people for coaching, one of the things that most of them ask us is how to handle and respond to criticism constructively (for example, ‘When my boss starts ticking me off, instead of listening I keep thinking “drop dead”. Why can't I focus on what he's saying to me? There's usually some ...
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