Chapter 10. DEEP DIVE

"I shall always be a flower girl to Professor Higgins because he treats me as aflower girl and he always will."

ELIZA DOOLITTLE, MrFAIR LADR

In the musical My Fair Lady, Professor Higgins, a wealthy academic, wins a bet with his friend, Colonel Pickering, that he can take an ordinary Cockney flower girl and pass her off as a duchess among London's high society merely by refining her speech and dress. After he finally succeeds, the flower girl, Eliza Doolittle, suggests that the only real difference between a lady and a humble flower girl is "not how she behaves but how she is treated". These nine words are critical for all leaders.

Let me explain further.

In the 1950s, psychologists carried out a famous experiment in schools ...

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