APPENDIX

Skilled Listening Transforms Inmates’ Lives in the World’s Most Violent Women’s Prison

image

From serving life to a life of service.

—MOTTO OF THE PRISON OF PEACE

image

Since these listening skills function well here,they’ll undoubtedly work in your situation.

Many people think of listening as a soft skill—nice for the easy moments in conversation but not suitable for the rough and tumble times that often bedevil daily life in the “real world.” So, it’s not surprising that in listening skills workshops a rather frequent objection to learning and using ...

Get Listen Up or Lose Out now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.