CHAPTER 1
No Wonder We Have People Problems
AS LONG AS YOU LIVE, you’ll have at least some unwelcome and unproductive friction with others. There are difficulties to be worked through in the best of relationships. In more troubled ones, people problems undermine productivity, erode friendships, and stress families.
Of all the problems we face, people problems are often the toughest to solve. Difficult as task problems may be, most of us would choose them over people problems. Besides, when a task problem is especially difficult, one or more painful people problems are often at the heart of it.
People problems tend to take the greatest toll on ...
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