4
Quality Listening Strengthens Personal Relationships
The first duty of love is to listen.
—PAUL TILLICH
HAVING TALKED AT some length about the importance of work relationships and the role listening plays in keeping them vital, in this chapter we discuss the importance of three types of personal relationships: friendship, marriage, and relationships with one’s children. And we’ll note the contribution that empathic listening makes to maintaining and enhancing these crucial ties.
Friendship
Although we humans are social animals and most of us ...
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