5
Trouble Spots in the Talking–Listening Process
No thoughts or feelings make it through someone’s filters without significant disparities between what’s intended and what’s received.
—SAMUEL CULBERT
IN CHAPTERS 1 and 2, we saw that quality listening enhances relationships in virtually all facets of our lives. Chapter 3 noted that, although listening well is good business, few people in business or other walks of life are good listeners. Despite the impact that good listening makes to improved performance at work as well as to enhancing all relationships, ...
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