Listen Up or Lose Out

INTRODUCTION

What This Book Will Do for You

Listening is not only the skill that lets you into the other person’s world; it is also the single most powerful move you can make to keep the conversation constructive.

—DOUGLAS STONE, BRUCE PATTON, AND SHEILA HEEN

LIKE MOST PEOPLE at work and in their personal lives, you probably spend many hours a day conversing with others informally or in meetings, face-to-face interactions, telephone calls, and so forth. These conversations can either strengthen or weaken work and other interpersonal relationships, ...