Improving listening skills takes time and practice. An entire improvement session might be devoted to helping participants:
respect listening's role in learning vital, everyday information
become aware of the causes and costs of poor listening
realize the value of improved listening attitudes, habits, and skills
Trainers can purchase various listening skills assessment instruments or find them in listening and training publications. Some are serious and scientific; others are merely designed to encourage participants to “take a look” at listening. Listening will allow for participants' in-class discussion of case studies, role playing, and practice of newly learned listening-responding techniques. Again, trainers can find many ...