See if they will trade with you

An experienced female leader told us: “Any management team is composed of the yes sayers, the no sayers and the don’t knows. I used to focus on the yeses and the nos too much. I have learnt that the don’t knows are the crucial element. You have to engage with them.”

Few issues preoccupy leaders as much as the choice of people. They are often the most difficult issues a leader faces. Who should I have on my team? Who is competent? Who can I work with? Who can I trust and rely on? Do I work with those I inherited? Do I need new people with different experiences, ideas and perspectives?

For the people around a leader, the issues of selection and engagement also often loom large. Am I happy with my ...

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